At LockBox, trust and discretion are fundamental to every client relationship. We are committed to protecting the information entrusted to us and handling it with the same level of professionalism and care that defines our intelligence, security advisory, and consulting services. This Privacy Policy explains how information is used in connection with LockBox Vidi and our related services.

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LockBox Vidi is made available exclusively in connection with contractual engagements between LockBox and its clients. Access is limited to authorized individuals designated in support of those engagements and is intended solely to facilitate secure communication and the delivery of contracted intelligence, security advisory, and consulting services.

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Information that you choose to share with us, or that is provided in connection with an active contractual engagement, may include your name, business email address, mobile telephone number, organization, and other information reasonably necessary to establish secure communications, provide requested services, verify your identity, and respond to your requests. Where SMS communications are authorized through your organization's contractual engagement and confirmed through your individual account activation, your mobile telephone number is used solely to facilitate service-related communications associated with your use of LockBox Vidi and the services provided by LockBox.

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That information is used solely to support our professional relationship with you. This includes facilitating secure access to the platform, delivering intelligence products and notifications, responding to requests for assistance, maintaining the integrity and security of our services, and communicating information relevant to the services we provide.

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LockBox utilizes a two-stage consent process for SMS communications. During client onboarding, the client organization designates authorized users and provides each designated user with a LockBox SMS Communication Consent Authorization Form. The client organization and designated user complete and sign the authorization before LockBox issues a secure account activation invitation. Each designated user then activates their LockBox Vidi account before ongoing service-related SMS communications are enabled. SMS communications may include account verification codes, platform notifications, traveler check-in requests, protective intelligence notifications, travel updates, security alerts, and other operational messages related to the services provided by LockBox. Message frequency varies. Message and data rates may apply. Users may reply STOP to opt out or HELP for assistance.

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LockBox does not use SMS for unsolicited marketing or promotional campaigns. We do not sell, rent, or share your personal information, including your mobile telephone number or SMS consent, with third parties, affiliates, or partners for their marketing or promotional purposes.

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Information is disclosed only when necessary to provide requested services, comply with applicable law, respond to lawful legal requests, protect the rights or safety of our clients or others, or support trusted service providers operating under appropriate confidentiality obligations.

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We maintain reasonable administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of the information entrusted to us. While no method of electronic transmission or storage can be guaranteed to be completely secure, we continuously work to safeguard the information placed in our care.

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By activating your LockBox Vidi account, you acknowledge this Privacy Policy and confirm your consent to receive service-related SMS communications as described herein.