LockBox Vidi is a private intelligence and security advisory platform available exclusively to organizations operating under a Master Services Agreement (MSA) with LockBox. The platform is not available for public registration, and users cannot independently create accounts or subscribe to SMS communications.

HOW SMS CONSENT WORKS

LockBox follows a structured onboarding process to ensure that SMS communications are sent only to authorized individuals who have provided their express consent.

Step 1:  Organizational Engagement

The client organization enters into a Master Services Agreement (MSA) with LockBox for the delivery of contracted intelligence and security advisory services.

Step 2:  User Designation

The client organization identifies the employees or authorized representatives who require access to LockBox Vidi and associated service-related SMS communications.

Step 3:  SMS Communication Consent Authorization

Each designated user receives a Consent Authorization Form. Both the client organization and the designated user review and sign the authorization before SMS messaging is enabled.

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Step 4:  Account Activation

After the completed authorization is received, LockBox issues a secure account activation invitation. The designated user activates their LockBox Vidi account before any service-related SMS communications are enabled.

AUTHORIZED SMS COMMUNICATIONS:

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• Account activation invitations

• Identity verification codes

• Password reset notifications

• Protective intelligence alerts

• Traveler check-in requests

• Travel updates

• Organizational notifications

• Other operational messages related to contracted services

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All SMS communications are transactional or operational in nature and support services provided under the client's Master Services Agreement. LockBox does not send marketing or promotional messages.

Opt Out

Users may opt out of SMS communications at any time by replying STOP to any message.

Help

Users may reply HELP for assistance or contact their designated LockBox representative.

To protect the confidentiality of our clients and proprietary onboarding processes, LockBox does not publicly publish internal onboarding materials or platform screenshots. Supporting documentation, including the LockBox SMS Communication Consent Authorization Form and additional onboarding evidence, is available to messaging compliance reviewers upon requests.